The Westin Palace, Milan
Milan
Avaliações
The hotel was super super amazing. My father, this was his first time staying at a Westin hotel and this hotel at least. He was very satisfied with the service, with the food, with the help from the staff. He definitely will visit the hotel again and I think this has really put him on to staying at Marriott's own properties in the future
A solid, well run stay We stayed one night in a ninth floor suite and it was a good, if unremarkable, experience. Service was the strong point. The staff were friendly and professional throughout, and the complimentary fruit and snack basket along with the welcome gifts in the room were a nice touch. Room service food was good and arrived quickly. The suite was large and clean. The technology all worked well, with plenty of charging options for devices and easy control of the TV and lighting. The bathroom is a little dated but still felt luxurious. A couple of things to note. The open rooftop lounge on level eight was open, but empty and unattended when we went up, so we did not linger. The spa was closed for renovations, so we could not see or use it. Breakfast was good, on par with a standard five star buffet. The location is fine but probably not the most convenient base for sightseeing compared with other options in Milan. The hotel is a touch dated overall, but well maintained and well staffed, which counts for a lot. A comfortable stay and reasonable value for a night.
Feedback on Service Experience During My Stay Dear Guest Relations Team, I would like to share feedback regarding my stay on 13-14 June . Firstly, I would like to commend your daytime team. During check-in and throughout the day, the service was excellent. The reception staff, bell team, and were all friendly, professional, and welcoming, which made for a very positive first impression. However, I was disappointed by an incident that occurred between approximately 8:00 PM to 11:00 PM. We contacted room service multiple times regarding a request for a kettle. Despite calling two times and being repeatedly assured that it was on its way, nothing arrived. After waiting nearly three hours, we eventually had to go down to the lobby twice ourselves before the kettle was finally handed over to us. This level of service was unacceptable and did not reflect the high standards we experienced from your daytime team. What was most frustrating was not the delay itself, but the repeated assurances that the item was coming when no action appeared to have been taken. I am sharing this feedback because I believe a few unmotivated staff members can negatively impact the reputation of an otherwise excellent hotel. I sincerely hope management will look into this matter so that future guests do not experience the same disappointment. Thank you for your attention, and I hope this feedback will be taken constructively to further improve your guest experience. Kind regards, Brenda Lee room (528)
Large and comfortable rooms. Huge bathrooms that have been fully renovated. The aircons, however, are old style and noisy. Good location. Easy to walk to most places. The front desk staff and Conceirge are very efficient and helpful. Nice new gym but no pool.
We stayed 7 nights at this hotel! The place is awesome! The room we had was spacious! Amazing lobby, service, and food! The staff was very helpful. I highly recommend this hotel. This hotel looks much better in person!
